Shipping & Delivery
Thank you for choosing us for your hair accessory needs. We specialize in high-quality items, including Claw Clamps, Bobby Pins, Small Claw Clips, Headbands, and Triangle Claw Clips. This Shipping Policy outlines our procedures for order processing, estimated shipping times, and costs, ensuring you receive your stylish accessories efficiently and safely, no matter where you are in the world.
1. Shipping Partners
We partner with trusted third-party carriers, including UPS, FedEx, DHL, and USPS, to ensure timely and reliable delivery of your order.
While we strive to meet estimated delivery times, unexpected delays may occur due to external factors such as carrier operations, customs inspections, or unforeseen weather conditions. We appreciate your understanding in these circumstances.
2. Order Processing & Total Delivery Time
Your Estimated Total Delivery Time (the time from placing your order to receiving your package) is the sum of Processing Time and Shipping Time.
| Stage | Duration | Description |
|---|---|---|
| Processing Time | 1–3 Business Days | This is the time required for us to prepare, inspect, package your order, and hand it over to the carrier. |
| Shipping Time | 7–15 Business Days | This is the estimated time the carrier requires to deliver the package to your address after it leaves our warehouse. |
📅 Definition of Business Days
- Business Days: Our order processing days are Monday through Friday.
- Holidays: Orders are not processed on weekends or public holidays and will commence processing on the next available business day.
Estimated Total Delivery Time
Global Scope: Your order is expected to be delivered within 8–18 Business Days.
3. Restricted Shipping Territories (Sanctions Compliance Statement)
Based on international trade regulations, export controls, and economic sanctions requirements, we do not sell or ship products to any country or region subject to comprehensive sanctions or embargoes imposed by the United States, the United Nations, or other applicable jurisdictions.
- Scope of Restriction: We reserve the right to refuse to process and ship any order that may violate export control laws or sanctions regulations.
- Currently Known Restricted Areas include, but are not limited to: Cuba, Iran, North Korea, Syria, and the regions of Crimea, Donetsk, and Luhansk in Ukraine.
- Indemnification: The customer warrants that their purchase or the shipment of goods to the designated destination does not violate any applicable sanctions laws or export control regulations.
4. Shipping Coverage Areas
Our shipping service covers numerous countries and regions worldwide (excluding the restricted areas mentioned above). Below is a breakdown of the main regions we support:
| Continent | Countries/Regions Included |
|---|---|
| Asia | China, Japan, South Korea, Singapore, Malaysia, Thailand, India, Indonesia, Philippines, Vietnam, Pakistan, Saudi Arabia, UAE, Turkey, Israel, Bangladesh, Kazakhstan. |
| North America | United States (USA), Canada (Canada), Mexico (Mexico), Greenland, Bahamas, Jamaica, Trinidad and Tobago, Costa Rica. |
| Europe | United Kingdom (UK), France, Germany, Italy, Spain, Netherlands, Switzerland, Sweden, Norway, Denmark, Belgium, Poland, Austria, Ireland, Greece, Portugal, Finland, Czech Republic, Hungary. |
| Oceania | Australia, New Zealand, Fiji, Papua New Guinea, Samoa, Tonga. |
| South America | Brazil, Argentina, Chile, Colombia, Peru, Ecuador, Venezuela, Bolivia, Uruguay, Paraguay. |
| Africa | South Africa, Egypt, Morocco, Nigeria, Kenya, Algeria, Ghana, Tunisia, Senegal, Mauritius, Tanzania, Ethiopia, Cameroon, Zambia. |
5. Shipping Costs & Free Shipping Policy
We offer a generous free shipping promotion for our customers:
- Free Shipping Standard: All product orders are eligible for free shipping with a minimum purchase of $49.99 (USD).
6. Order Tracking
- Tracking Number: Upon shipment, you will receive an email notification containing your order tracking number.
- Tracking Method: You can use this tracking number to check the real-time status of your package directly on our website.
7. Customs, Duties, and Taxes
- Price Inclusion: Our sales price is inclusive of all applicable import taxes and customs duties. You will not be required to pay any additional customs fees upon delivery (Delivered Duty Paid - DDP).
8. Lost or Damaged Package Policy
To protect your order, we have established the following policy for packages lost during transit:
- Unsigned/Lost in Transit: If a package is confirmed lost during shipping and the status shows "unsigned" or similar, please contact our customer service team immediately.
- Resolution: Once the loss is confirmed, we will issue a free replacement package to you.
- Important Note: We do not offer refunds for packages confirmed lost during transit; only a free replacement package will be provided.