We want you to be completely satisfied with your purchase from Slrar. If you are not entirely happy with your item, you may request a return or exchange under the following terms.

1. Policy Overview

• Return/Exchange Window: 30 calendar days from the date of delivery.
• Eligibility: Items must be unused, unworn, and returned in their original, resalable condition, complete with all original tags and packaging.

2. Non-Returnable and Non-Exchangeable Items

Due to the nature of our products (hair accessories) and for sanitary reasons, we maintain strict rules on item condition. The following items are generally not eligible for return or exchange:

• Used or Worn Items: Any item that shows signs of use, wear, washing, or damage not caused by shipping.
• Opened Packaging: Items where the original hygienic seal or protective packaging has been opened, removed, or tampered with.
• Final Sale Items: Gift cards and any items explicitly marked as "Final Sale" or "Clearance."

3. Damaged or Defective Items

We carefully inspect all orders before shipment, but if your item arrives damaged or defective, we will gladly arrange a full refund or replacement.

• Timeframe: You must notify us within 7 days of receiving the defective item.
• Process: Please email our customer service team at help@slrar.com with your order number and clear photographic evidence of the damage. We will cover all costs associated with shipping the replacement item.

4. How to Initiate a Return or Exchange

To begin the process, please follow these steps:

1. Contact Us: Email our customer service team at help@slrar.com with your Order Number and the reason for the return/exchange.
2. Authorization: Wait for a response and a Return Merchandise Authorization (RMA) number from our team. Returns sent without an RMA number may be refused.
3. Ship Item: Securely package the item with the RMA number clearly written on the outside of the package.
4. Mail To: Send the package to the designated return address provided in Section 8.

5. Return Shipping Costs

• Customer Responsibility (Remorse Returns): For returns due to customer preference (e.g., changed mind, wrong color chosen), the customer is responsible for paying the return shipping costs. These costs are non-refundable.
• Company Responsibility (Defective Items): We will cover the return shipping costs for items that were damaged, defective, or incorrectly shipped by us.

6. Refunds

Once your return is received and inspected (typically within 3–5 business days), we will send you an email notification.

• Approval: If the returned item meets the eligibility criteria (unused and in resalable condition), your refund will be processed.
• Timing: A credit will automatically be applied to your original method of payment within 7–10 business days, depending on your bank or payment provider.
• Restocking Fee: We reserve the right to charge a restocking fee for items returned outside the original packaging or items requiring substantial effort to return to resalable condition.

7. Exchanges

We process exchanges in one of two ways:

1. Faster Exchange: We recommend placing a new order for the desired item immediately and following the standard return process for the original item. This ensures the item you want is in stock.
2. Standard Exchange: Once the original item is received, inspected, and approved, we will ship out the replacement item you requested. The replacement item will be shipped at the customer's expense (or free if the original item was defective).

8. Contact Information & Return Address

Please use this information for all return inquiries and authorized shipments.